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Sr.IT Operations Engineer
Accenture
Last seen on Accenture website at 18 Jun 2022, 10:47AM (11 days ago)

Responsibilities:

  • End to End responsible for IT operations ensuring key KPIs e.g. Critical Service Levels, Key Measures are upheld and act as escalation point for operations issues
  • Act as business functional and technical expertise Maintain in depth knowledge of the business, processes, applications, information, and data associated with the portfolio
  • Operation review including analyses on effectiveness of current application service portfolio in supporting business processes business value and costs , identification of common characteristics to drive rationalization and simplification of the portfolio
  • Partnering with the Business Leads and IT product managers to co create IT operations roadmap, scope and prioritize backlog, customer needs , periodic reviews of IT Solution, dependencies etc.
  • Actively participate and support in IT operations governance meetings.
  • Drive the compliance and audit activities for the applications in the landscape.
  • Managing the supplier relationships for

Qualifications

Qualifications:

  • Graduate / Post Graduate with relevant experience preferably in Application Development & Service Management Operations / Project Management/Information Technology or similar certification
  • Self-starter with Good analysis and problem solving skills
  • Prior experience in IT with applications support and IT services management- ITIL
  • Exposure to application development and technologies mainly in Azure data functions / Reporting
  • Gas & Power Trading domain knowledge 
  • Strong stakeholder, interpersonal relationship, and negotiation skills across organizational and business boundaries at all levels
  • Proven ability to deliver results in a matrix organization driving delivery excellence through influence and team working
  • Ability to operate in a virtual cross cultural
  • Strong interpersonal and communication skills
  • Ability to deal with conflict and ambiguity effectively
  • Ability to handle concurrent tasks with appropriate priority
  • Understanding of business support requirements
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