End to End responsible for IT operations ensuring key KPIs e.g. Critical Service Levels, Key Measures are upheld and act as escalation point for operations issues
Act as business functional and technical expertise Maintain in depth knowledge of the business, processes, applications, information, and data associated with the portfolio
Operation review including analyses on effectiveness of current application service portfolio in supporting business processes business value and costs , identification of common characteristics to drive rationalization and simplification of the portfolio
Partnering with the Business Leads and IT product managers to co create IT operations roadmap, scope and prioritize backlog, customer needs , periodic reviews of IT Solution, dependencies etc.
Actively participate and support in IT operations governance meetings.
Drive the compliance and audit activities for the applications in the landscape.
Managing the supplier relationships for

Qualifications

Graduate / Post Graduate with relevant experience preferably in Application Development & Service Management Operations / Project Management/Information Technology or similar certification
Self-starter with Good analysis and problem solving skills
Prior experience in IT with applications support and IT services management- ITIL
Exposure to application development and technologies mainly in Azure data functions / Reporting
Gas & Power Trading domain knowledge
Strong stakeholder, interpersonal relationship, and negotiation skills across organizational and business boundaries at all levels
Proven ability to deliver results in a matrix organization driving delivery excellence through influence and team working
Ability to operate in a virtual cross cultural
Strong interpersonal and communication skills
Ability to deal with conflict and ambiguity effectively
Ability to handle concurrent tasks with appropriate priority
Understanding of business support requirements