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Customer Service Representative, Sibu Branch MY
CIMB
placeMalaysia
Last seen on CIMB website about 4 hours ago at 25 Sep 2022, 6:55PM
• Specialist directly involved in the development of a product • Work with PO to refine vision/strategy/product roadmap to maximize business value of the product and be accountable for successful delivery

Reports to

Branch Manager

Other Reporting Relationships

Subordinates

-

Job Purpose

To perform branch operation transactions and provide efficient and effective service to achieve optimal customer satisfaction

KEY RESPONSIBILITIES

Operational Function

• To transact over-the-counter transactions on cash and non-cash transactions according to advice slips or other negotiable documents
• To record all transaction accurately and balance each day's operations
• To perform general administrative duties as required by the function
• To discharge duties instructed by immediate supervisor to serve business interests of the Bank

Customer Relationship

• To attend to customer requests, inquiries, problems and complaints by providing prompt and service to customers, escalate customer's feedback to higher authority for deliberation.
• To actively involve in cross product sales activities to ensure optimal customer reach.

Process & Compliance

• To maintain confidentiality of information and comply to standard operational procedures (SOPs) and to ensure
regulatory requirements are met towards achieving operational excellent
• To perform other duties as assigned

Qualification
*Note : Thee qualifications indicated are the ideal requirements for the position. Exceptions may apply to internally promoted staff based on performance

1. Certificate/Diploma
2. Other equivalent

Experience

1-2 years in relevant banking experience

Education & Training (or equivalent)

Skill/Compentencies

*To be updated based on Compentency Model

1. Computer literate
2. Attention to detail and strong math aptitude
3. Good Interpersonal skills -Friendly and polite
4. Good personal attributes - Honest and able to work under pressure in a fast paced environment

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CIMB Group is a leading focused ASEAN bank and one of the region’s foremost corporate advisors. It is also a world leader in Islamic finance. The Group is headquartered in Kuala Lumpur, Malaysia, and offers consumer banking, commercial banking, investment banking, Islamic banking and asset management products and services. It is the fifth largest banking group by assets in ASEAN and, as at the end of March 2022, had around 33,000 staff and over 18 million customers.
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