JOB DESCRIPTION

We are currently seeking a Depot Team Leader to join DHL eCommerce based in Semenyih, Selangor.

The Depot Team Leader will be responsible for ensuring timely, accurate and profitable delivery of shipments to customers through effective management of all inbound operations at the Depot.

Essential Duties and Responsibilities

Customer Service Management

Maintain good working relationships
Co-ordination, discussion and communication
Assist to keep performance and meet target
Problem shooting and Improvement

Stakeholder Management

Manage parcel processing and delivery process efficiently within DHLeC delivery depot
Plan sorting and courier zone assignments
Deliver parcels to customers within delivery depot coverage area and cutoff time
Ensure adherence to the operational workflows and standard operating procedures (SOPs) defined for Depot operations
Monitor the daily in scan and out scan of shipments
Check pre-alerts to track daily loads at the Depot and plan delivery schedules accordingly
Conduct daily staff briefings, including communication regarding any operational changes, route changes etc
Check and hand over delivery sheets to the delivery staff or through mobile app.
Assigning and monitoring the pickup to the couriers.
Ensure safe, timely and profitable delivery of shipments to customers and reduce instances of undelivered shipments, RTOs etc
Handle all exception cases at the Depot and communicate the same to Hub and Customer Services for resolution
On a daily basis recheck exceptions of the previous day and ensure follow up of the same
Ensure safe handling of all shipments at the Depot and report any damaged cases to the Hub\CS.
Handle security exceptions in the Depot along with the security team
Ensure daily updation, allocation and collection OTM machines for deliveries
Collect COD cash collected by the delivery staff, cross check the same with the delivery sheet and deposit into DHL bank account
Monitor performance of staff in the Depot and ensure conduct of trainings for regular PDAs, etc. in line with the training programmes designed centrally
Ensure adequate manning in terms for full-time PDAs etc
Generate and maintain MIS related to the Depot
Special Request handling as appropriated
Keep and organize working documents in tidiness and easy to use
Ensure safe and secure workplace and environment.

Team Management

Provide direction, guidance and support to employees to help them discharge their duties effectively
Motivate, train, coach and support new and existing employees to deliver high service level to customers

Desired Skills / Qualifications

2 – 3 years operations experience, preferably within transportation or logistics industry
Good knowledge of courier / express shipment management and delivery process flow
People management experience as a team leader or supervisor

Minimum Educational Qualification

Minimum SPM/high school certification.