Role Purpose

Provide full employee life cycle management. This will include serving as a point of contact for employee and manager inquiries relating to HR Services, Payroll Services and Benefits services via telephone, email, HRCM as well as performing HR administration in line with company policies/guidelines and country-specific legislation.

Key Activities

• Management of service request tickets by responding / attending to the request immediately for all urgent cases and adhering to the agreed SLA
• To ensure daily tickets received are logged and assigned to respective team
• To ensure all calls are attended to efficiently and professionally
• To ensure availability hours are adhered to
• To process enquiries and requests by applying askHR standard operating procedures in compliance with country / division rules.
• To maintain and upkeep the FAQ list to ensure all new questions and responses are updated
• To maintain and upkeep the SOP to ensure all changes are tracked, updated, reviewed and approved

Qualifications & Skills

• Diploma/Degree Holder or equivalent by experience, preferable Degree in the following fields; HR, Mathematics, Economics, Business
• 1-2 years of HR working experience preferably in shared service or outsourcing environment
• Good customer-service skills with an ability to handle multiple transactions and customer requests
• Preferably with experience processing outsourced HR for different countries
• Experience working in large, diverse teams
• Highly meticulous