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SNOC L2 Support Engineer
Last seen on Maxis website about 8 hours ago at 25 Sep 2022, 3:06PM

Are you ready to get ahead in your career?

  • We want to empower you turn your ambitions into achievements.
  • We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
  • Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
  • To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?​

  • Perform device configurations, include internal operating system & software, servers, network devices.
  • Troubleshoot cases and tickets escalated from Level 1 Support and perform issue escalation in accordance to defined support model if not able to resolve the case.
  • To have ownership based on domain of expertise as per on department needs such as, VM, SD-WAN, Support, Infra and Backbone.
  • To assist other teams on their domain if needed.
  • To assist management to improve Level 1 SNOC Support Team knowledge/skill
  • Contribution on department roadmap
  • Provide guidance to junior for technical or operation issue.
  • Perform device configurations for security devices like Firewall/SIEM/EDR.
  • Review customer existing Network or Cyber Security Architectures, perform needs analysis and contributes to design, implementation and integration of Security on premise hardware, software and Cloud solutions.
  • Security threat hunting & validating security incident reported by Level 1 Support.
  • Continuous security monitoring and provide in depth detailed analysis on the possible threats
  • Onsite support if issue not resolved by Level 1 Support for customer discussion if needed.
  • Contribution on ISO/SOP implementation and improvement to achieve high quality services.
  • Prepare incident report with assistance from Level 1 Support
  • To participate R&D for improvement with senior engineers.
  • Implement product best practice for cyber security.
  • Research security enhancement and make recommendation.
  • Meeting with customer and participate on presales/post sale project when required.

Job Requirement

  • Degree in Computer Science, Information Systems/ Technology, Communications Management, Network Operations/ Management, Network Security.
  • Work Experience 4-5 years
  • Preferably with Cisco/Juniper/Mikrotik/Peplink/Various certifications, ie.  MTCNA/CCNA/CCNA Security /CCNP Module 1/Security certificate. 
  • Good knowledge and skills in security product like firewall setup and design.
  • Knowledge of network technologies such as switches, load balancers, firewalls, routing protocols and DNS.
  • Certificates: CEH/Comptia Security+/ /CCNA / CCNA Security / CCNP / Firewall / SD-WAN
  • UPPER Level – OSCP, OSI, WAN, MAN, Routing (OSPF+STATIC), VLAN and IPV4
  • NOC Level 2 post support flow and troubleshooting.
  • Good understanding on product Cisco, Mikrotik, Fortinet, Checkpoint and Peplink.
  • In-dept working knowledge of security assessment tools and log analysis and SIEM tools.
  • Understand the various types of cyber-attacks and remediation.
  • Incident response and cybersecurity kill-chain
  • Various security products such as EDR, Endpoint, SIEM.
  • Communication – Strong in internal & external communication and coordination to ensure smooth service delivery.
  • Problem solving & Decision Making – Provide solution which require some interpretation when dealing with expectations. Consider consequences of decisions. Develops solution that address the root cause and prevent recurrence.
  • Planning & Organizing – Prioritize & accommodate multiple demands & unexpected events, flexible in adjusting individual plans as needed. Able to work under limited supervision to complete non routine tasks/ projects.  

What’s next?

  • Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
  • Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.

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Maxis is the leading converged solutions provider in Malaysia providing a variety of high quality digital services encompassing voice, data, and solutions. We are passionate about bringing together the best of technology to help people, businesses and the nation to Always Be Ahead in an evolving world.