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Associate - UiPath Developer
AIA
Last seen on AIA website at 22 Jun 2022, 1:09PM (6 days ago)

Bring your career aspirations to life with AIA!

• Provide 1st level contact and response to users’ queries for RPA managed by IPACoE team and to provide solutions based on existing catalog/knowledge base.

• Responsible for interacting with users on a day-to-day basis, to understand and log all necessary information required to fulfill service requests and resolve incidents in a timely manner.

• Act as the first line of support, responsible for communicating with users to understand, log, categorize and prioritize IPACoE’s Incidents & Service Requests (SR) accurately.
• Perform investigation and diagnosis of incidents with references to existing knowledgebase/ problem management database/ list of known errors.
• Provide solutions or workarounds to users to resolve tickets within stipulated Service Level Agreement (SLA).
• Escalate Incident and Service Request tickets which are unable to be resolved to appropriate next-level resolver group.
• Escalate Major Incidents to Team Lead.
• Escalate and highlight Incidents that are at risk of breaching SLA to Team Lead.

Job Requirements :

Education:


• Bachelor’s degree Information Technology/Systems or Business related degree majoring in computing systems.
Experience: • Hands on experience on RPA tools and cognitive platforms such as UiPath, Blue Prism, Automation Anywhere, etc. UiPath experience is highly preferred. • 2+ years experience in any of the programming languages like C/C++, Python, VB Script, Ruby, Java, JS, .Net.
• Basic programming knowledge on HTML, JavaScript (or any scripting language).


Technical skills :

• UiPath RPA Developer certifications preferred.
• MS Office (Excel, Word, Powerpoint) skills.
• Prior programming experience in Microsoft (for example, Visual Basic or Visual Studio (covering .Net) would be advantageous.
• Experience in Office365 applications and solutions (for example SharePoint Online, Power Apps) would be advantageous.


Practical Skills/Abilities:
• Able to communicate well in English.
• SLA familiarity and performance driven work culture.
• Ability to diagnose and resolve basic technical issues.
• Good communication and presentation skills.
• Resourceful, independent and result oriented.
• A good team player and keen to learn.
• Proactive

Build a career with us as we help our customers and the community live healthier, longer, better lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

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AIA is the largest independent publicly listed pan-Asian life insurance group – with a presence in 18 markets across Asia. For more than a century, AIA has strived to make a significant, positive impact for our customers and communities across Asia. As we look to the future, this commitment is reinforced by our Purpose: to help millions of people live Healthier, Longer, Better Lives. Our Purpose guides the decisions we make and the actions we take as an organisation - empowering and enabling people to understand and manage their health, while meeting their long-term savings and protection needs. We believe that helping to create a healthier Asia is one of the most important and valuable things we can do for our communities, today and in the future.
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