Lead and manage the automation and efficiency programs to increase service effectiveness across user experience for employees in the organization.
Provide advisory on the reporting on overall experience level based on key metric for user experience to enable for data-driven decision-making for user experience improvements.
Manage the training programs for new modern IT tools to maximize tool adoption
Oversee the methodology and process for data collection, mining and analysis to develop insights in further improving experience designs and keeping to any experience satisfaction matrix set.
Bachelors degree in Business Management / Communication Management / Computer Science / Information Technology / other related field.
9 - 11 years of working experience with minimum 5-8 years working experience in IT and Service Excellence, delivery management and support projects.
3 years experience in change management and several project and work management practices such as Agile, SCRUM, PMP, and any other relevant certifications would be an advantage
Knowledgeable in relevant IT area(s).
Ability to analyse business and technology improvements which are beneficial to the organisation and drive the changes to achieve end results.
Enthusiastic about customer satisfaction and tenacious at driving long-term customer value. Able to bring customer-centric perspective to team operations and broader cross-functional initiatives
Only shortlisted candidates will be contacted.