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Lead, Trade Ops
Standard Chartered
Last seen on Standard Chartered website about 2 hours ago at 25 Sep 2022, 8:42PM
Lead, Trade Ops - (2200020696)


: Operations

Primary Location

: Asia-Malaysia


: Full-time

Employee Status

: Permanent

Posting Date

: 17/Aug/2022, 3:52:27 AM

Unposting Date

: Ongoing
Role Responsibilities 


  • Exhibit qualities which demonstrate the group’s strategy.
  • To treat Customer’s with Human touch and understand the importance at every business stage and inculcate this aspect in reporting Staff.
  • To support strategic intent, on the growth of business, cross functional advantage and work on cost efficiency.


  • Receive and ensure that trade fraud events & cases are correctly prioritized and investigated within agreed timescales
  • Determine what preliminary information and documentary evidence is needed to support the case and ensure that all requests to the countries for such information are monitored for response within agreed service level agreement.
  • Ability to articulate risk findings to various stakeholders and provide guidance to the front line to manage emerging risk from the event been investigated.
  • Undertake preliminary communications with relationship managers, lines of business and other internal business units to support the case investigation
  • Identify trade fraud and anti-money laundering patterns based on the investigations performed to provide improvement in scenarios that help detect early frauds
  • Manage the risk from events by escalating and prioritizing events and oversee the end to end process including lessons learnt
  • Monitor rule and scenario quality along with data quality emerging from the trade fraud detection platform.
  • Establish effective relationships with the Global Banking, Commercial Banking, Operational Risk, GSAM and other Risk functions.
  • Assist the Trade Operations with recommendations for process improvement, control weaknesses as well as trends identified in investigations, those that have facilitated trade and lending fraud crime.
  • Maximize loss recovery and minimize risk exposure by taking prompt action where required.
  • Prepare and submit clear, concise, factual, unbiased, thorough and timely reports.
  • Assist the Trade Fraud Risk Management in coordinating the activities inside the area and establish communication links and action plans with the different country FCC teams.
  • Assist the Trade Fraud Risk Management in implementing changes in processes based on best practices, to create processes that enable optimal balance.


  • Proven experience in trade and lending fraud risk mitigation with exposure to trade finance.
  • Fraud investigation, or audit role, preferably in the Trade and Lending Fraud risk field.
  • Bachelor’s Degree in Engineering, Criminology, Finance & Accounting, Law, Business Management, or other related discipline preferable. 
  • 12+ years of overall experience with 5+ years of experience in trade fraud risk in Commercial or Corporate Banking.
  • Graduate degree (Master’s) and/or professional certifications have an advantage (e.g., CISA, CFE, CPA).
  • Thorough understanding of Banking business processes & products, risks, threats and internal controls.
  • Experience working in or with the financial services industry with keen understanding of business and operational environments.
  • Strong leadership, negotiation and collaboration skills, and ability to work effectively in a complex multicultural and multi-time zone organization. 
  • Strong analytical and program management skills.
  • Experience in a geographically dispersed organization. 
  • Ability to collect and analyses data, establish facts, and make recommendations in written and oral form.
  • Ability to liaise with all parts of the Bank, including risk and business stakeholders.
  • Excellent oral, written and communication skills.
  • Strong understanding of trade facility structures, operations, working capital requirements of a company.
  • Strong understanding of corporate
  • Ability to maintain control, direction and motivation in an ever-changing environment.
  • Ability to analyses large amounts of data efficiently, draw conclusions on what the data means and actions required
  • Highly effective in working with all levels of management and staff.  Strong relationship management skills with the ability to manage and engage multiple stakeholders, meet their expectations, negotiate in situations of conflicting interests and influence key decision makers in a positive manner
  • Strong communication, presentation and influencing skills both verbal and written
  • Operates effectively across cultures and in multi-cultural diverse work environments
  • Resourceful and able to leverage resources available to achieve goals.
  • Ability to understand and implement Group risk management policies

People and Talent

  • To ensure Staff in the team are being utilized to their optimum levels and derive maximum output. To ensure proper planning of Staffing for seamless service delivery.  
  • To ensure planned leaves and enough back-ups created for seamless business delivery.
  • To ensure on-going training for Staff on the DOI, process upgrades and deputing them for product related trainings.
  • To ensure the motivation levels of the Staff is kept high always.
  • To encourage Staff to participate in C3, CSR activities.

Risk Management

  • Upholding the Values of the Group and Company at all times.
  • Compliance with all applicable Rules/ Regulations and Company and Group Policies.
  • To identify risk on a continual basis and derive mitigates on a sustained basis. 


  • Comply with Group Sanctions Policy and Procedures.
  • Comply with Local Sanctions Policy and Procedures, if any.

Regulatory & Business Conduct

  • Display exemplary conduct and live by the Group’s Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
  • Lead the [country / business unit / function/[team] to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *
  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

  • To effectively manage key stakeholders, Country Offices, Regulators, Superiors, Peers, Subordinates.

Other Responsibilities

  • To encourage Continuous Improvement initiatives for simplifying of the processes, procedures applying LEAN techniques.  Convert opportunities and derive/record tangible results.
  • To encourage standardization opportunities.
  • To actively participate in the C3 initiatives, lead by example to Staff.
  • To enthusiastically participate in the Quality initiatives of the organization and achieve expected results at work place.  
About Standard Chartered 

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity,  together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

  • Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
  • Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
  • Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

  • Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
  • Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
  • Flexible working options based around home and office locations, with flexible working patterns
  • Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
  • A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
  • Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.


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Standard Chartered plc is a British multinational banking and financial services company headquartered in London, England. It operates a network of more than 1,200 branches and outlets across more than 70 countries and employs around 87,000 people.