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Jobs / Prudential / Assistant Manager, Customer Onboarding - Agency
Assistant Manager, Customer Onboarding - Agency
Last seen on Prudential website 12 days ago at 13 Sep 2022, 11:52AM

Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow and Succeed.

The incumbent is responsible to provide best-in-class customer onboarding experience to support the Company’s business by assessing risks and approving or declining applicants within underwriting guidelines and compliance regulatory.

The complexity of the insurance business requires the incumbent to acquire strong technical underwriting skill, good leadership, be a team player, customer orientated and possesses supervisory skill. The incumbent is also required to work closely with other departments in delivering exceptional PRUexperience Service to customers.


· Underwrite and counter-signing subordinates referral cases in accordance with the prioritization given and within agreed Turnaround Time.

· Perform processing in accordance with underwriting guidelines, compliance regulatory and corporate requirements.

· Motivate subordinates towards achieving expected productivity, quality and performance.

· Coach and provide guidance to subordinates to acquire skill required to perform the job effectively, deliver exceptional PRUexperience Service to customer.

· Handle enquiries and provide immediate response to Agency Development team and Agency or Banca team.

· Assist superior in delivering training plan to subordinates. Involve in team discussion, case study / sharing.

· Monitor and review work systems and processes for the effective and efficient operations of the department.

· Highlight issue; provide feedback / suggestion or opportunities for improvement to management.

· Perform related duties and tasks as assigned by superior from time to time.


1. Qualifications

· A degree in Biomedical Science, Biology, Health Science or any field related to human biology or public health.

2. Experience

· At least 3 years working experience in life and health insurance underwriting; or a basic degree with at least 3 years working experience.

3. Knowledge

· Excellent technical underwriting skills

· Confident decision-making skills

· Coaching – coach and develop team members

· Analytical and Problem solving skills – To handle and resolve customer enquiries through emphatic verbal and written communication

· Project Management Appreciation – participate in any underwriting projects

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with special requirements.

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Prudential Assurance Malaysia Berhad (PAMB) is a leading and innovative insurer, serving the savings, protection and investment needs of Malaysians by offering a full range of financial solutions through its branches, agency force and bancassurance distribution partners network nationwide. Its purpose is to help people get the most out of life by making healthcare affordable and accessible, protecting people’s wealth and growing their assets, and empowering its customers to save for their goals.