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Enterprise Service Design Specialist
Last seen on Maxis website at 28 Jun 2022, 4:44PM (about 6 hours ago)

Are you ready to get ahead in your career?

  • We want to empower you turn your ambitions into achievements.
  • We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
  • Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
  • To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?​

Prepare operating model for product launch for 2022, ensuring all aspects for delivery and support is included in the operating model
Close gaps that appears after launch within delivery and support -  systems/people/process
Improving the governance of Gated for SD&O to enhance and re-design the existing process to ensure continuous improvement
Participate in/leads special projects as needed
Support organization transformation and communication efforts which may include operating model, M&A, managed services, capabilities/system and other initiatives
Participate in/leads special projects as needed
Drive projects related to delivery and assurance to improve productivity and SLA performance
Drive strategic quality plan at the operational level, defining and implementing strategic initiatives to ensure success in the deployment of operational improvements
Manage quality and use of design thinking to facilitate continuous improvements of products GTM consistent with established industry standards (ITIL), government regulations and customer requirements
Build relationship with other teams within Enterprise and across organizations (S&S, Network, ISD)
Support continuous improvement efforts to meet and exceed customer requirements in a fast paced environment
Motivate, counsel and constructively deal with people at all levels to contribute to team goal and agenda

What’s next?

  • Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
  • Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.

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Maxis is the leading converged solutions provider in Malaysia providing a variety of high quality digital services encompassing voice, data, and solutions. We are passionate about bringing together the best of technology to help people, businesses and the nation to Always Be Ahead in an evolving world.