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Executive-Assistant Manager, Policy Processing
Tune Protect
Last seen on Tune Protect website at 22 Jun 2022, 11:14PM (6 days ago)

Job Responsibilities:

Processing related

  • To learn the issuance and endorsement processing for all products
  • Responsible for Policy/Endorsement issuance and any other functions within Policy Processing is within the set SLA
  • Follow up with Business Unit/Branches on incomplete documentation/information for policy/endorsement issuance
  • Prompt respond to Business Unit/Branches inquiries relating to Policy Servicing matters
  • Discuss and gather requirement from business partner for process/ system enhancement to support processing
  • Ensure compliance of SOP/regulatory guidelines/company policies.
  • Assist to prepare adhoc report or as and when required by the Manager
  • To perform testing on new products / enhancements to be implemented
  • To attend to enquiries from customers (internal/external)

Counter related

  • To attend to walk in customers/ intermediaries enquiries / request as per agreed service level.
  • Handle complaint by walk in customer over the counter

Job Requirement:

  • Candidate should possess a Diploma / Advanced Diploma, Bachelor Degree or equivalent in Business Administration or Insurance
  • Good communication skills in English and Bahasa Malaysia language for both spoken and written
  • Proficient with Microsoft Word and Excel
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At Tune Protect, we believe that everyone deserves to be protected. We aim to provide our customers with the added confidence to enjoy life’s adventures, knowing that they and the ones they love the most are well protected.
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