Life at Grab
At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.
Get to know our Team:
Grabber Technology Solutions (GTS) aims to be a technology leader that provides predictive and seamless experiences to all Grab employees (Grabbers). We are a diverse team of technology practitioners looking to outserve Grabbers with positive, personalized IT experiences. We are looking for individuals with similar customer-centric and innovative values to join our growing team.
Get to know the Role:
Plan, organize, control, and evaluate IT operations, prioritize and ensure compliance with internal service level agreements (SLAs).
Primary IT contact within the country for all IT-related support including but not limited to: operational, application, office builds, service delivery, and escalations.
Work with other teams to design, develop, implement and coordinate systems, services, policies, and procedures.
Ensure security of data, network access, and infrastructure systems.
Identify areas of improvement to implement/propose solutions to boost user experience and refine system functionality.
Provide ground leadership and manage staff (internal & external) by recruiting, training, and coaching employees, communicating job expectations and appraising their performance, assist in building talent development road maps for the team.
Monitor workload of team members and provide regular updates to management on trends.
Audit systems and assess their outcomes, and perform quality control to check on cost/performance objectives.
Preserve assets, information security, and control structures.
Assess vendors' capabilities and monitor vendors' performance.
Learn, live and coach Grab’s V.M.P (Vision.Mission.Principles), lead changes by bringing clarity, energy, and delivering success.
Minimum 5 years experience as IT Operations manager.
Support IT infrastructure-related projects, such as network upgrades, and office expansions and relocations.
Excellent knowledge of technical management, information analysis, and computer hardware/software systems.
Team and resource management experience in a fast-paced environment.
Experience in an MNC-level End User Computing function.
Support experience with various operating systems (Mac, Windows, Linux, Android, iOS).
Hands-on experience in deploying and supporting desktops, laptops, video conferencing, and networking devices.
Hands-on experience in data analytics and dashboard implementation.
ITIL certification or experience preferred.
Methodical and disciplined approach to problem-solving.
Strong customer service, organizational, prioritization, multitasking, communication, and leadership skills.
Excellent oral and written communications.
Willing to learn new technologies and systems quickly, and adapt to a very fast-paced, fast-changing environment.
Attention to detail.
Good technical aptitude including excellent troubleshooting skills.
A self-starter attitude, with an ability to tackle complex issues independently.
Willingness to work outside of normal business hours to handle urgent business requirements (e.g. service interruptions, deadlines).
We are committed to building diverse teams and creating an inclusive workplace that enables all Grabbers to perform at their best, regardless of nationality, ethnicity, religion, age, gender identity or sexual orientation and other attributes that make each Grabber unique.